**This is posted on behalf of Westnet CEO, Peter Brown**

We are thrilled to announce Westnet took out ‘Best ISP’ at the Australian PC Authority Reliability and Service Awards 2007.

The ceremony was held at Sydney’s Star City Casino on Tuesday night (27 November) and was attended by hundreds of key players and brands within the PC and telecommunications industry. The awards assessed suppliers in terms of Customer Satisfaction, Reliability, Satisfaction and an Overall rating. 95% of Westnet members were satisfied with its Customer Support, 95% with its Reliability, 76% with Value and a top-scoring 93% of members saying they would recommend Westnet to a friend. Westnet was the only ISP to score 6 stars in the Overall category.

It was a real honour to receive the awards in front of such a large audience representing so many fantastic brands. I couldn’t be prouder of our staff, our agents and all our members who have helped put us in this winning position. This accolade means a huge amount to Westnet as it’s driven by real experiences in the marketplace, from customers. We are pleased to perform well in categories representing a broad set of criteria, not just customer service, and will now take it upon ourselves to try to maintain this positive experience felt by our members, so we can continue to delight members and rate strongly next year.

About the PC Authority Reliability and Service Awards

• 14, 003 ISP customers polled,
• 10% increase in customers polled since 2006,
• 200 survey questions,
• Over 93,000 hardware items rated,
• Over 100,000 software items rated,
• PC Authority magazine has a readership of approximately 112,000 readers.

PC Authority magazine is distributed at newsagents nationally, and the website is

http://www.pcauthority.com.au

Westnet’s commitment to customer service was recognised last Thursday night (19th of July) at the Customer Service Institute of Australia’s annual “Australian Service Excellence Awards”. Westnet was announced as the WA winner of the Medium Business category and also received the only “Highly Commended” in the National section of the same category. Other companies in attendance on the night included ANZ, National Australia Bank, Telstra, Westfield, Medicare Australia, Fone Zone, AXA, Ergon Energy, MLC, IBM and St George.

Eric Cain (Westnet’s General Manager) and I were fortunate enough to be in attendance at the event at Star City Casino in Sydney to personally accept the awards. We used the opportunity that a short acceptance speech in front of over 500 people provided to thank the members, agents, suppliers, staff, management, directors and owners of Westnet for their support, appreciation and dedication to service excellence.

Westnet has been recognised as a leader in customer service within the Telecommunications industry several times however we have had a desire to compare our customer service levels against the best in Australia, regardless of industry, and the CSIA’s “Australian Service Excellence Awards” provided that opportunity to us. It was a fantastic feeling to be recognised as one of the best customer service organisations in Australia but it has also provided additional motivation to continue to lift our customer service standards to new levels.

Congratulations and well done to all Westnet staff for this excellent recognition of all the hard work they put into Westnet’s customer service standards on a daily basis.