Westnet Joins Forces With iiNet
What is actually happening?
Westnet and iiNet are joining forces. iiNet have reached an agreement to purchase Westnet 100%.
Why is Westnet joining forces with iiNet?
Both iiNet and Westnet saw a great opportunity to combine two ISPs and create the 3rd largest internet customer base in the country. Both CEO’s believe that consolidation is inevitable and essential in the Australian ISP industry, and with iiNet being Perth based, it makes a lot of sense for the company.
iiNet sees great value in Westnet’s achievements, notably in sales channel management, marketing and customer service excellence. Operating the two businesses side by side will allow us to share the best of two performing companies.
Will iiNet be integrating Westnet into its business?
No. The two companies will continue to manage two separate brands and operate separately. From a Westnet member perspective, it will be business as usual, and the key difference will be that we will benefit from knowledge-sharing and products from iiNet.
What are the benefits to members of this acquisition?
Westnet members will benefit from a broader range of products available to them. This should include unbundled ADSL2+ available to more members, naked DSL and VoIP, which we hope to offer to members over time.
What are the benefits to Westnet of this acquisition?
Westnet will be able to offer more products to members, and will benefit from a solid platform for future growth.
What are the benefits to iiNet of this acquisition?
iiNet is set to benefit in a number of ways, such as:
• Access to strong email and hosting product innovations currently in development at Westnet
• Access to a strong national Agent network
• Access to award winning customer service techniques
What will happen to the Westnet management team?
The current management team will remain in place.
Will the call centres merge?
No. Westnet will not be taking iiNet service calls, nor will iiNet be taking Westnet service calls. Westnet will still operate their single call centre. Both companies want to learn from each other to improve how we deliver service.
Will Westnet be supported to drive its growth strategy?
Yes, Westnet will be supported in its efforts to grow and continue to provide award winning customer service.
Have any more questions?
Keep referring back to this page for updates and additions, we will post these as they come to hand.
Posted by Ryan Bunter