Back in April, we hinted at preparations to release a wiki, with hopes it would one day replace our current Help section. Well, now it’s here - we are proud to announce the beta release of Westnet MyHelp.

You can visit it here : Home page: http://myhelp.westnet.com.au/

Unlike a traditional knowledgebase, a wiki is a special type of website with the ability to be edited directly by its readers. For the last year, we’ve been using a wiki internally and with great success – so the natural progression was to bring our members into the fold.

In other words, we’re giving our members the chance to share their knowledge by adding and editing articles on the MyHelp section of our website. Plus, we’ll be the first telecommunications company in Australia, and possibly the world, to introduce this sort of wiki for our members.

Westnet MyHelp will be launched today, Monday 24 September. It is a beta launch and will run alongside our current Help pages during evaluation.

We’ve tried to maintain the look and feel of our current help pages where possible, so it remains easy to learn how to use the wiki. For example, there are still portal pages with quick links and top FAQs. Behind these pages, related articles are divided into spaces. You’d generally find an ADSL modem’s set-up guide in the ‘Broadband’ space. Articles also have labels (e.g. categories) so related information can be linked across spaces and found with a single click.

All new/updated articles will be reviewed and moderated by a Westnet staff member. Whether or not it was approved or rejected will be clearly indicated at the top of each article.

Any questions on the release can be directed to myhelp@westnet.com.au.

 

Westnet MyHelp Update!

Following the recent release of Westnets’ new online wiki MyHelp, we are pleased to announce the site has now been added to the Westnet Neighbourhood.

What does this mean for our customers?

Basically any online activity a customer carries out on the MyHelp site will not be counted towards their download allowance, meaning they can enjoy unlimited use of this powerful new resource and have to not worry it will be contributing to their download allowance or be the cause of any excess charges on their Westnet internet account.

How will we be letting customers know?

The Westnet website has been updated to advise of this change.

 

 

Posted by Marika.Guy

Tags: myhelp, support, wiki

This entry was posted on Monday, September 24th, 2007 at 10:26 am and is filed under Coming Soon. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.