Westnet’s commitment to customer service was recognised last Thursday night (19th of July) at the Customer Service Institute of Australia’s annual “Australian Service Excellence Awards”. Westnet was announced as the WA winner of the Medium Business category and also received the only “Highly Commended” in the National section of the same category. Other companies in attendance on the night included ANZ, National Australia Bank, Telstra, Westfield, Medicare Australia, Fone Zone, AXA, Ergon Energy, MLC, IBM and St George.

Eric Cain (Westnet’s General Manager) and I were fortunate enough to be in attendance at the event at Star City Casino in Sydney to personally accept the awards. We used the opportunity that a short acceptance speech in front of over 500 people provided to thank the members, agents, suppliers, staff, management, directors and owners of Westnet for their support, appreciation and dedication to service excellence.

Westnet has been recognised as a leader in customer service within the Telecommunications industry several times however we have had a desire to compare our customer service levels against the best in Australia, regardless of industry, and the CSIA’s “Australian Service Excellence Awards” provided that opportunity to us. It was a fantastic feeling to be recognised as one of the best customer service organisations in Australia but it has also provided additional motivation to continue to lift our customer service standards to new levels.

Congratulations and well done to all Westnet staff for this excellent recognition of all the hard work they put into Westnet’s customer service standards on a daily basis.

Posted by Ryan Bunter

Tags: award, customer service

This entry was posted on Monday, July 23rd, 2007 at 10:00 am and is filed under Customer Service News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.